Strategic Priority Analysis
Tells you exactly which elements of customer service to focus your attention on, run in parallel with the level of effort (Cost, Time, Risk) from your organisation to maintain and improve these elements.
Text and Sentiment Analysis
Provides analysis of the narrative given in feedback from customers so that you are able to understand and match their expectations, develop new services with them and to see what effect your changes are having on the way customers feel about your service and products.
Customer Tolerance Analysis
When does customer tolerance run out and customers escalate the issues, and more importantly when do they decide to go on to social media and tell the world about it!
Culture Index Analysis
Allowing global, regional and country level managers to fully understand the differences given in customer feedback due to culture and language.
Dashboards and KPI’s
Track KPI’s across your customer dashboard on an on-going live basis. Ensure your Managers are aware of the knock on changes and improvements you make to your service delivery and customer engagement strategies.
Benchmarking
Benchmark either your own internal teams, products, services, regions or countries, or benchmark yourself against your peers and competitors.