Mystery Calling Programs Encourage positive change with feedback


Telephone Mystery shopping is a great way to audit your team's performance, identify gaps and create a clear path to improvement change. It is an excellent tool often used in a wide range of industries for...

  • Sales & Service performance evaluation
  • Pre and post change service evaluation
  • Gathering competitive intelligence
  • Building benchmark

Market ii’s experts will guide you to evaluate numerous components of your sales and service delivery and/or of your competitors, covering wide range of scenarios and situations.

Type of Telephone Mystery Audits include...

  • Technical Skill Assessment
  • Soft skills Assessment
  • Competitors Intelligence

Choose from any of the audit types

  • Customise scenarios to fit your specific needs
  • Range of pre-prepared scenarios
  • Scenario Management
  • Scheduling Adjustments

We have loaded the audits with features

  • Global coverage
  • 24 Native Languages – Top Feature
  • Translation Service
  • Callbacks Accepted
  • Call recording – Top Feature
  • Multi-Attempt
  • Bespoke reporting and analysis – Top Feature
  • Real Time Web reporting – Top Feature
  • Product dispatches tracked and received
  • Custom Criteria
  • Personality Picks
  • Flexible Packages & Trials

Key outputs

  • Strategic Priority Analysis
  • Text and Sentiment Analysis
  • Customer Tolerance Analysis
  • Culture Index Analysis
  • Dashboards and KPI’s
  • Benchmarking


  • Dedicated Account Manager
  • 24/7 Support
  • Go listen to a recording of one of your calls and evaluate how you might enhance the customer experience!!